Refund Policy

General Policy

At Saga Slots, we strive to provide our users with the best possible gaming experience. Due to the nature of online gaming and real-cash transactions, all payments made on our platform are considered final and non-refundable, except under specific circumstances outlined below.

Refund Eligibility

Refunds may be considered in the following situations:

• Accidental duplicate transactions within 15 minutes.
• Unauthorized payment due to account compromise (subject to investigation).
• Technical error during fund addition where the amount was debited but not credited.

Refunds are not applicable for:

• Wagers or bets placed during gameplay.
• Voluntary fund additions used for gaming purposes.
• Losses incurred during gameplay or missions.

How to Request a Refund

If you believe you are eligible for a refund, please contact our support team within 24 hours of the transaction with the following information:

• Registered username / mobile number
• Transaction ID or screenshot
• Reason for the refund request
• Date and time of transaction

Email your request to: support@sagaslotss.site

Processing Time

All refund requests are subject to verification and approval by our risk and compliance team. Approved refunds are processed within 5–7 business days back to the original payment method.

Disputes & Chargebacks

Filing false disputes or chargebacks without contacting us first may result in the suspension of your Saga Slots account. We encourage all users to resolve issues directly with our support team.

Changes to This Policy

Saga Slots reserves the right to modify this Refund Policy at any time. All changes will be posted on this page with an updated revision date.

Last updated: June 3, 2025